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FAQ

Frequent Asked Questions

Beauty 360 is an online marketplace dedicated to connecting buyers with the finest Kenyan beauty and cosmetics brands. We offer a wide range of products, including skincare, hair care, and natural supplements, all designed to meet the unique beauty needs of Africans.

Placing an order on Beauty 360 is simple:

• Browse our selection of products.

• Add your desired items to the cart.

• Proceed to checkout and fill in your shipping information.

• Choose your preferred payment method and complete the purchase.

We accept a variety of payment methods, including credit/debit cards, mobile money, and other secure online payment options. All transactions are encrypted to ensure your information is safe.

Delivery times vary depending on your location and the seller's location. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days. You will receive a tracking number once your order is shipped.

Yes, we have a return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the product within 14 days of receiving it, provided it is in its original condition and packaging. Please contact our customer support for assistance.

We carefully vet all our sellers to ensure that every product on our platform meets high standards of quality, effectiveness, and safety. Each product undergoes a rigorous vetting process before being listed on Beauty 360.

You can reach our customer support team via email at sales@beauty360.co.ke or by visiting our contact page. We are always here to assist you with any inquiries or issues you may have.

Currently, Beauty 360 primarily serves customers within Kenya. However, we are working on expanding our shipping options to include international destinations. Stay tuned for updates.

Sign up for our newsletter to receive updates on new arrivals, special promotions, and exclusive offers. You can also follow us on social media for the latest news and updates.

If you are a Kenyan beauty brand interested in selling on our platform, please visit our seller page for more information on how to join Beauty 360. We are always looking to partner with new and innovative brands.

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